At Chainstack we are building the most reliable Web3 infrastructure for the next generation of web applications—open, trustless, and robust.
Thousands of innovators in Blockchain, DeFi, NFT gaming and analytics, and other verticals are empowered by scalable distributed Chainstack APIs. We process billions of requests on a daily basis and provide unified user-friendly access for developers to all prominent Web3 protocols—from Ethereum and Polygon to Solana.
If you have a passion for blockchain technology, are driven and creative, come join Chainstack in growing the most reliable Web3 infrastructure provider.
We currently have an opportunity for an Account Manager to proactively develop strong working relationships with our customers, connecting with key business executives, and interacting with project stakeholders. The AM is a critical role that will lead to engagement with Chainstack customers and ensure customer success, adoption, retention and growth.
The AM must have a strong understanding of our customers’ business objectives and the ability to identify and articulate how our solution supports the achievement of the customers’ strategic business goals. The AM is responsible for understanding the ‘health’ of our customers, ensuring they grow into Chainstack’s ideal customers.
Role and Responsibilities:
Executing the Chainstack customer onboarding process with new Chainstack customers
Evaluating customer health and determining corrective action (if necessary), as well as ensuring the adoption of Chainstack solutions through execution of the Chainstack customer success process
Maintain regular touchpoints including regular checkup calls and quarterly business reviews to understand customers’ desired outcomes and success gaps, and align them with the necessary resources to achieve them
Building trusted relationships with key stakeholders within customer organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities
Capturing both business and technical outcomes achieved through the deployment of Chainstack and communicating these both internally and externally
Coordinating communications with required stakeholders on high priority issues and crucial support cases to resolve customer technical issues
Coordinating within the Chainstack team to bring the right resources at the right time to ensure customer adoption and success
Responsible for subscription renewals and failed payments
Conducting the research and verification of subscription renewal data, gathering pricing information, and following up, while seeking additional revenue opportunities
Working collaboratively with the Marketing team to build Customer testimonials, referrals, and case studies
3+ years Post Sales Customer Facing experience – Technical Account Management/Sales Engineer
Experience with blockchain, OEM, and/or Enterprise Software solutions is a plus
A proven track record of customer retention and growth through strong customer service
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g., HubSpot) and MS Office (particularly MS Excel)
Experience delivering customer-focused solutions to customer needs
Proven ability to juggle multiple customer success management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities